Posts Tagged ‘social media’

Tools for Social Media Metrics

Monday, August 31st, 2009

RCG’s Comprehensive Guide To Measuring Social Media Metrics
A list of tools to help you measure ROI, engagement and help you develop social media strategy.

The essentials:

Google Analytics
Feedburner

Calculators:
ROI Calculator for Social Network Campaings from Frog Loop

Social Networking Media ROI Calculator from Dragon Search Marketing

Tools, widgets & more:

Sometrics
Analytics that measure social advertising efforts.

Social Media Metrics Plugin for Google Analytics

Bit.ly
URL shortener that tracks information like number of clicks, traffic sources, and even at what time clicks occur.

Xinu Returns
A great dashboard overview of your website’s standing in social media. Run a report and you will receive information on Technorati, Googe Pagerank, Diggs, and even backlinks to your website.

PostRank
Detailed information on Tweets, stumbles, diggs, and Friend Feed. Great for blogs with a lot of content

SocialToo
Create social surveys and track social stats. Also, reports on Twitter follows and unfollows.

Tweet Reach
Follow your tweets and retweets to see how far they travel.

Social Meter
Check out your site’s social popularity on sites like Digg, Reddit, Delicious, Furl, Google, Technoratic and more.

Statsaholic
Compare rankings and other info on up to three sites at a time.

Site Volume
Compare how often keywords show up on a site.

Rottman Creative Group

Twitter Tools

Tuesday, July 28th, 2009

As Twitter continues to grow in popularity individuals, businesses, associations and nonprofits are still trying to figure out all the ways Twitter can enhance their lives and work. Because of this web-geeks around the world are creating Twitter apps and tools that do all sorts of crazy, fun things. Here’s a list of some of our favorites that will be sure to keep you tweeting all weekend:

Tweepz

  • Search for people based on their name, bio, location and keywords.

Mashable’s Twitter Guide Book

  • A great guide for helping new and experienced Twitter users learn how to get the most out of the service.

Twellow

  • The Twitter Yellow Pages

Twellowhood

  • Provided by Twello, Twellowhood allows you to see how many Twitter users are in a country, state or city – and to also see who those users are.

LocalTweeps

  • Directory to help you find Twitter users in your zip code.

Twubble

  • Expand your Twitter bubble. Twubble searches your friend graph and picks out people who you may like to follow

WeFollow

  • Popular Twitter user directory, which you can use to add yourself or find people to follow.

Twitterel

  • Find Twitter users with related interests.

NearbyTweets

Happn.in

Tweetdeck

  • Tweetdeck is one of the more popular desktop clients for Twitter that allows you to easily manager your Twitter conversations.

Also, be sure to check us out on twitter at http://twitter.com/rottmancreative!

Rottman Creative Group

Three Key Facebook Features Nonprofits Should Use

Thursday, July 16th, 2009

Facebook Tools

Facebook’s popularity is still growing at exponential rate. Is your nonprofit taking advantage of this gold mine?

Here are three key features that can help your organization get the most out of Facebook:

Key Feature #1: Pages

Facebook has introduced Fan Pages for businesses and organizations, whereas, profiles are meant for individuals. From your Facebook Fan Page you can build community and increase communication with your members by posting updates, sharing pictures, blogging and interacting with your fans. It can also be helpful in recruiting volunteers, raising money and essential networking. It is free to set up a Facebook Fan Page. The only commitment your organization will have to make is one of committing time to create the page and keep it active.

RCG Facebook Fan Page

Key Feature #2: Causes

Facebook has a diverse group of users who want to use their Facebook for various reasons. To help users get just what they want out of the social networking site, Facebook has allowed other companies (or web geeks) to create Applications which users can download to their profile. These thousands of applications include games, ways to share music or pictures, quizzes, polls, and lots more. The one that nonprofits need to be aware of is Causes. Instead of us telling you what they do, here’s a snippet from their website:

“Causes offers nonprofit organizations of every budget size, staff capacity, and issue area access to Facebook and MySpace, which between them have over 400 million monthly unique visitors. Facebook, the world’s “stickiest” site, sees over 100 million people log in on a daily basis. Beyond the sheer reach of these social networks, Causes provides nonprofits with specialized tools for spreading awareness, building community, fundraising, circulating petitions, and promoting other actions. Whether you want to reach out to a new supporter demographic, expand your donor base, engage and mobilize existing supporters, or spread the word about your incredible work, Causes is a platform for efficiently and effectively achieving those goals.”

The Causes website has a wealth of information for nonprofits interested in using their platform, including everything you need to know to get started, success stories from other nonprofits, and information on corporate and foundation matching grants.

Key Feature #3: Events

Besides allowing users to manage their contacts and multimedia, Facebook has a feature which allows users to create events and invite guests. You can customize the event, edit its privacy settings, invite members (you can also invite members not on Facebook through email) and add pictures or video. After creating the event, you can send reminder messages to your guests, monitor RSVPs, and interact with guests via a comment section.

Rottman Creative Group

The Conference Brand Mark Podcast

Wednesday, July 8th, 2009

In this podcast we are going to attack this lesson by breaking brand marks down into five key elements. As I explain how to make your conference brand mark a successful tool in portraying the overall value of your event, you will notice a reoccurring theme of pushing the value of your event, instead of the location of the conference. So I may start to sound like a broken record, but that just reinforces the potential strength your conference logo can have.

The Conference Brand Mark Podcast

Listen Now!

Be sure you subscribe to this monthly podcast!

Rottman Creative Group

A Primer on Google Alerts

Thursday, June 25th, 2009

Previous Communication Methods

Here at RCG we love the world of social media and how it is transforming how people communicate with each other, how advertisers/marketers spread their message, and how it can connect us with each other in ways that makes the world seem smaller.

We could go on all day about the ins, outs and benefits of social media. But, today we want to touch on the first step into the world of social media: discovering what conversations are already happening (especially conversations about you – or your organization).

There are two ways to do this. First, you can spend hours each week searching the web for mentions of your organization. You may find a few news sources or blogs that make regular mention of your association, or a topic that is related to services you provide. But, it can be a very time consuming effort that gives you little information. So, we recommend the second option: using Google Alerts, a free tool that is praised by many.

The beauty of Google Alerts is that it searches the web for conversations about whatever topic you are interested in, and it brings those conversations to you – instead of you pulling your hair out while trying to rummage through inactive blogs and old forums.

It’s fairly simple to use and customize to how you prefer to receive information online. You can even set it up to “alert” you about your topic on specific websites, for example, if you are an association providing services related to victims of crime in the DC area, you can set a Google Alert for articles from the Washington Post’s website about “victim’s rights”. Whenever an article with that phrase appears, you will receive an email with a link to the article.

We hope you can see how this might be a useful tool for your organization. Here are some tips on how to get started:

  • Set up an account by visiting Google.com and going to the “Google Alerts” page.
  • Select your keywords or phrases that you want to be notified about.
  • Use quotations around phrases. For example, “North Carolina Association of Chicken Farmers”.
  • If you want to set up an alert for a specific site use this combination: “chicken farmers” site:washingtonpost.com.

This tool can help you easily target communities that are having conversations relevant to your organization. Without much effort, you have the opportunity to target your message to people who are interested and possibly in need of your services. So, go and hear what is being said about your organization. Then you can start to interact in these conversations and you might become as amazed with social media as we are.

Rottman Creative Group

What is social media marketing?

Tuesday, June 16th, 2009

What is social media marketing?

Fairly soon your lives will be enriched with another edition of our newsletter, White Space. This month’s topic is on integrating social media marketing and direct mail – safely and effectively! But, we thought it might be best to have a quick and dirty lesson on social media marketing.

Let’s start with seeing what Wikipedia has to say:

“Social media marketing is an engagement with online communities to generate exposure, opportunity and sales. The number-one advantage is generating exposure for the business, followed by increasing traffic and building new business partnerships. Common social media marketing tools include Twitter, Blogs, LinkedIn, Facebook and YouTube.”

Social media marketing is…

  • A conversation. Brands/companies/organizations talk to consumers, consumers talk about, – most importantly consumers talk to each other.
  • Word of mouth advertising.
  • A chance to hear what people are saying about you, because whether or not you join the conversation – they are still going to talk about you.


Social media marketing is not…

  • A trend. It’s a shift in how we communicate.
  • Simply joining Facebook. You have to participate.
  • Going to ruin your reputation (if you are wise about it).
  • Controlling online conversations. It is about listening and engaging.

Rottman Creative Group

Nonprofits Benefiting from Social Media and Online Contests

Tuesday, May 12th, 2009

Friendly Competition

Bringing awareness to social issues and supporting charities is the fastest growing trend we see in social media. And lately the most successful campaigns have been ones that involve a friendly competition.

You are probably all aware of the recent Twitter challenge between popular TV star Ashton Kutcher and CNN. The heavily-publicized contest started with Kutcher and CNN battling to be the first to obtain 1 million Twitter followers, and ended with Kutcher, CNN and Oprah Winfrey purchasing mosquito bed nets to combat malaria. Kutcher also donated $100,000 to the Malaria No More Fund. The contest was talked about on everything from morning news shows to late night TV. It aided in boosting Twitter’s popularity, but also brought awareness to an important social issue.

A Facebook Contest worth $3 Million

A more popular way of using social media for online competitions is to have various charities compete for funds. Yesterday Target launched an online contest through Facebook called Bullseye Gives. The premise is that Facebook users can go to Target’s profile and vote once a day between May 10-25 to determine how Target distributes $3 million among 10 charities. The participating charities are:

American Red Cross
Breast Cancer Research Foundation
Feeding America
The HandsOn Network/Points of Light Institute
Kids In Need
National Parks Foundation
Operation Gratitude
Parent Teacher Association
St. Jude Children’s Research Hospital
The Salvation Army

Although it was just launched yesterday, nearly 6,000 votes have been cast, and St. Jude Children’s Research Hospital in the lead. At the end of the contest Target will tally the votes and allocate the $3 million based on the percentage of votes each charity received. The contest will result in each of the nonprofits earning some percentage of the funds, raising awareness about their organization and learning a new use for social media. As for Target, the contest is an opportunity to demonstrate their commitment to supporting nonprofits, which will enhance their brand.

The opportunity for nonprofits to win money through online contests is growing exponentially, adding another viable option for fundraising. Most of these contests will require nonprofits to sharpen their social media skills. Starting a blog, learning how to “tweet” and starting a profile page on Facebook are just the beginning. But, besides winning money through these contests, nonprofits are raising awareness and support through social media just by participating. To us it seems like a win-win situation.

Rottman Creative Group

Engaging Younger Association Members Using Social Media

Wednesday, April 29th, 2009

Engaging Your Younger Members

There were countless great discoveries and advancements in 2008, but one that peaks our interest is about changes seen in usage of social media. Social media sites experienced exponential growth in 2008. In addition to seeing a continual growth in usage, many social media sites are also having a shift in their user demographics.

Let’s take a quick look at some stats from 2008 for the increasingly-popular Facebook. We’re choosing to examine Facebook because it is one of the largest social networking sites with over 200 million users around the world; therefore, we feel confident that whatever assumptions we make from Facebook’s stats, will be true other social media sites.

  • By mid-2008 the fastest growing age demographic was 35-54 year olds
  • The 24-35 age population doubles every 6 months
  • Over 66% of all Facebook users are over the age of 21


What can we take away from these numbers?

First, social media is obviously not just something for teenagers. Second, more young professionals and Gen-Xers found their way in the jungle of social media. They figured out the tools, downloaded apps, learned new lingo and joined the online conversation…or in many cases, started new conversations online. These are people who are full of energy and want to get involved in worthy organizations, say, like your association or nonprofit!

Identify networks of users and online conversations that make sense for your organization. Ask yourself what is it about these social media/networking sites that are attracting millions and millions of people? Take it a step further and brainstorm how you can join the party in effective and strategic ways to help engage younger members.

We’ve come up with a few tips to help you engage younger members of your association through the wonderful world of social media.

Social Networking

If you hang out with a group of young adults between the ages of 21- 34, you’ll notice an interesting trend. They are more likely to say, “I’ll Facebook you”, instead of asking for a phone number or email address. Social networking sites, like Facebook, give users the ability to communicate with others, share pictures, videos, blog posts, articles of interest and more. Users can also create events and invite others. A major benefit is that it allows users to keep lots of information in one place, combined with a simple way to communicate with others. Create a Facebook page for your association, and use it to inform younger members about upcoming events, share your newsletters and any other organization news, add videos and pictures and show a little bit of personality and passion – two of the most attractive qualities young professionals enjoy in any group they associate with.

Through trial and error, young professionals are setting the etiquette for balancing their personal life and professional life using social media tools. LinkedIn is considered the professional version of Facebook. It allows users to interact with each other and share information, but it has the reputation of being more serious about networking and being a place for people to build community around their career.

Multimedia

There are several sites that allow you to share multimedia with others. Nearly everyone has at least heard of YouTube and Flickr, which allow you to post and share videos and pictures. Creating an account for your organization with each of these sites is free, and allows you the opportunity to allow younger members to watch videos from previous events – which may help them RSVP to your annual conference; or, allow them to see all the great photos from the last event they attended.

Blog

Whether it is a new product, a restaurant, an event or your organization – young professionals are going to Google it before giving it a try. In addition to wanting more facts about their new item of interest they also what to get a “feel” for it before they make a decision. We recently read a statistic that said nearly 40% of consumers place more trust, and have a more positive view of brands that have a blog. There are several guides with tips on how to start a blog, if you don’t already have one. Besides posting news information about your organization, make it social as well by sharing pictures, videos and information your younger members may find interesting. Not all blog posts have to be serious and directly related to your organization’s mission – they can be fun, with the sole purpose of trying to engage readers.

At first glance it might seem like some of these suggestions don’t directly relate to your organization’s mission, and might even seem like a waste of time. But, this is how your younger members are using social media to interact with everyone (and every organization/business) that is important to them. Understanding how your younger members consume, manipulate, produce and communicate information through social media will bring you much closer to understanding them, and how to get them more involved in your organization.

For more tips on using social media, check out these blog posts:
Social Media Goes Corporate
Fitting Social Media into Your Schedule
Managing Your Professional Relationships
Using Twitter at Your Annual Conference
Twitter to the Rescue

Rottman Creative Group

Social Media Going Corporate

Wednesday, April 1st, 2009

SocialCorp

I recently read the book “SocialCorp: Social Media Goes Corporate” by Joel Postman. The book covered every aspect of incorporating social media into the corporate world. There was a SocialCorp Readiness Quiz that assisted in identifying leadership, innovation, industry, business objectives, engagement, and culture. The goal of this quiz was to identify strong and weak points in your company to determine your social media readiness. We scored a 90%. Take the quiz yourself to see where you stand.

There were six valuable attributes discussed:

  1. Authenticity
  2. Transparency
  3. Immediacy
  4. Participation
  5. Connectedness
  6. Accountability

I strongly agree with #4, participation. When I first started out using twitter, facebook, and linkedin, there was a lack of participation. I did a lot of reading and following with no participation. As I became more familiar with the structure of each platform and the benefits of each, I began to send @replies through twitter, started to respond to questions being posted on linkedin, and updated my status regularly on facebook. As a result of participation, I have received more followers, connections, and friends that are relevant to my interests, which in turn lead to 3 new business opportunities for our company.

How I use social media.

I am following a number of associations via twitter and the tweets are very diverse. Some tweets promote an upcoming event/conference while another tweet will discuss how to donate and will post the progress of the donations. The information is instant and brief. The great thing about it is that I do not have to search for it. If I am following the right associations/people, the information will be directed to me.

Tracking what is being said about your association or yourself is important. You need to respond to positive comments but most of all, you need to respond to negative comments. Responding to your negative comments will show that you are engaged with what your members/followers are saying, it shows you value the opinions of others, and it gives you a chance to be involved in the discussion to remedy the situation.

As with any new endeavour, you will need to develop a strategy. Take your time. Make sure you have the resources to implement your new social media strategy. Choose the right tools to use for your associations social media.

Be sure to follow me and Rottman Creative Group.

@Digirob316, @Rottmancreative

Rottman Creative Group

Fitting Social Media into Your Schedule

Thursday, March 26th, 2009

Who has the time?

The most common objection we get when encouraging people to learn more about social media is, “Who has the time for that!?” But for those of us who experience the benefits of social media and networking we wonder, who doesn’t have the time! This is especially true since a recent round of Nielsen research showed that online member communities such as Twitter and Facebook have moved ahead of personal e-mail to become the fourth most popular way people spend time on the Internet (after search, portals and software applications).

Could the time you put into social media and networking give you more ROI than how you currently spend your time? To help you figure that out, here’s a list of tips to help you get the most out of social media and networking even if all you can spare is 15 minutes a day.

Listen to what people are saying about your association.

  • Get familiar with the search options on LinkedIn, Twitter, StumbleUpon, Flickr, YouTube, Wikipedia and niche blogs to see what others are saying about your association. If you can’t find conversations about your association, look for ones about similar or competing organizations. What are members saying? What do they like? Dislike? What keeps them active? What needs do they have that your association could meet?

Identify which social media/networking sites have the greatest potential.

  • After some research you will identify which sites or networks are worth your time. You will see that some are already being used by your members, and may already have conversations in which you should be participating.

Give new sites a 30-day trial.

  • If you’ve created a Twitter, LinkedIn or Facebook account, or started commenting on a new niche blog, give it 30 days before you make a decision whether or not the time you are investing is giving a good return.

Add or reach out to at least one connection.

  • Make contact with at least one current or new connection on whichever social media/networking site you decide to use.

Keep notes.

  • Along the way take notes of what sites you participate in, connections you make and what results you experience.

Set a time limit and stick to it.

  • Before you dive into learning more about how social media/networking can benefit your association, decide how much time you can devote each day or week to this endeavor. Stick to that time limit for at least 30 days.

Social media and networking is growing rapidly. Leaders of associations must at least attempt to find out if their organization can benefit and increase value to their members by using these tools. Lack of time can no longer be an excuse.

Rottman Creative Group