Posts Tagged ‘Retention’

Fitting Social Media into Your Schedule

Thursday, March 26th, 2009

Who has the time?

The most common objection we get when encouraging people to learn more about social media is, “Who has the time for that!?” But for those of us who experience the benefits of social media and networking we wonder, who doesn’t have the time! This is especially true since a recent round of Nielsen research showed that online member communities such as Twitter and Facebook have moved ahead of personal e-mail to become the fourth most popular way people spend time on the Internet (after search, portals and software applications).

Could the time you put into social media and networking give you more ROI than how you currently spend your time? To help you figure that out, here’s a list of tips to help you get the most out of social media and networking even if all you can spare is 15 minutes a day.

Listen to what people are saying about your association.

  • Get familiar with the search options on LinkedIn, Twitter, StumbleUpon, Flickr, YouTube, Wikipedia and niche blogs to see what others are saying about your association. If you can’t find conversations about your association, look for ones about similar or competing organizations. What are members saying? What do they like? Dislike? What keeps them active? What needs do they have that your association could meet?

Identify which social media/networking sites have the greatest potential.

  • After some research you will identify which sites or networks are worth your time. You will see that some are already being used by your members, and may already have conversations in which you should be participating.

Give new sites a 30-day trial.

  • If you’ve created a Twitter, LinkedIn or Facebook account, or started commenting on a new niche blog, give it 30 days before you make a decision whether or not the time you are investing is giving a good return.

Add or reach out to at least one connection.

  • Make contact with at least one current or new connection on whichever social media/networking site you decide to use.

Keep notes.

  • Along the way take notes of what sites you participate in, connections you make and what results you experience.

Set a time limit and stick to it.

  • Before you dive into learning more about how social media/networking can benefit your association, decide how much time you can devote each day or week to this endeavor. Stick to that time limit for at least 30 days.

Social media and networking is growing rapidly. Leaders of associations must at least attempt to find out if their organization can benefit and increase value to their members by using these tools. Lack of time can no longer be an excuse.

Rottman Creative Group

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How To Engage A New Member

Monday, March 23rd, 2009

Engage a New Member

Typically the first words a new member hears from their association are, “Thank you for joining; here is your new member kit.”

Most associations put a lot of thought and energy into creating their new member kits. They fill their kits with basic information about the membership, some educational pieces and a thank-you note. To most this seems like a well-rounded kit to welcome your newest member. And, sending an association welcome kit with a consistent message is very convenient for the member; however it does not allow for any feedback. Meaning, the first interaction with the new member is entirely one-way.

If you want to know what your members think about your association, and you’re serious about using the feedback they provide, then engaging them when they first join is an opportune time. Also, imagine how the association-to-member relationship could be enhanced, if right from the beginning the association made an effort to recognize they value member feedback?

How you survey your new members really depends on what works best for your organization. From printed surveys to an online survey posted on your website, there are several options for capturing and interpreting the data.

The association new-member survey should be brief including questions that emphasize the basic demographics of members, membership benefits and involvement, such as conference attendance. Here are a few examples:

• What is your primary reason for joining the association?

• Are you interested in volunteering on an association committee?

• Are you interested in volunteering for an association activity?

• What do you feel is the most important benefit you receive from being a member of the association?


Rank the value of the following association member benefits.

  1. Association Event
  2. Association Newsletters
  3. Association Publications
  4. Member Discount Benefits
  5. Networking
  6. Standards, codes of ethics, and certification
  7. A forum to discuss common problems and solutions
  8. Providing a community of interest

Which of the following association events do you think you might attend?

  1. Annual Conference
  2. Section Events
  3. Local Training Events
  4. National Training Events

Encourage input from your new members regarding your association’s community activities because they may have some fresh, exciting thoughts and asking for their input will show that you are interested in their opinions. Also, with proper follow up to this survey your association can effectively involve new members in activities immediately. Once you know what your members want and need, association leaders can be confident in their actions, which can increase member involvement and retention.

Rottman Creative Group

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Managing Your Professional Relationships

Thursday, March 19th, 2009

The Missing Link to Managing Your Professional Relationships

Businesses, associations, organizations and the professionals who run them are buzzing about social media. Some have it figured out, others are full of questions. But what is clear is that the way we network is changing, and our professional relationships expanding from our address books and into social networking sites.

The most popular professional network is LinkedIn. With over 37 million members and a membership that is rapidly growing, it is the world’s largest professional network. Members can control their professional brand by showcasing talents, skills or services. They can also network and reconnect with past colleagues, business partners and classmates, while tapping into the knowledge, experience and connections of their network. The question and answer capabilities allow users to get fast, accurate information from within their network and experts worldwide. It also allows members the opportunity to build professional credibility by showcasing knowledge and expertise by answering questions.

LinkedIn’s capabilities can take associations to a whole new level of powerful, intentional networking, which can bring numerous benefits to any organization.

Increase Member Retention

Connecting thru social networking with key players of an association such as board members and senior management gives members the sense that the association is easily accessible and transparent. These are key qualities to increasing member retention and increasing member involvement.

Increase Web Presence & Traffic

LinkedIn profiles allow you to list blogs or websites with a short description about your association. This is primary information shown to all your LinkedIn connections, which can increase traffic to your association’s website since a good portion of your connections might be with people who are not familiar with your association.

Make a Good First Impression with a LinkedIn Recommendation

Any association board member or association employee will give instant visibility of your association to all their professional connections. Additionally, any relationship you start with their contacts will start with a good first impression of your non-profit – because their friend is involved.

Connect with a Younger Crowd

Many associations are looking for meaningful ways to connect with younger professionals who may be interested in membership. Young professionals are generally the early adapters of any social networking site, this includes LinkedIn. They are ahead of the curve on taking full advantage of the capabilities and open to making new connections simply through LinkedIn.

Research Potential Sponsors or Partners

LinkedIn can be utilized to gather information on any potential partner. By using the search feature along with looking for mutual connections, your association can find out vital information about potential partners or find that key introduction.

These are just a few of the benefits your association might be missing by not utilizing this growing social network. Take a few minutes this week and visit the Learning Center on LinkedIn’s website to get you started on moving your connections out of your lifeless address book and into a dynamic network that can work for you.

Rottman Creative Group

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