Posts Tagged ‘Non-Profit’

Making Valuable Connections Through Twitter

Thursday, April 9th, 2009

Twitter

One of the things we love about working at RCG is that we get the opportunity to meet and connect with amazing nonprofits that are making a positive difference in the lives of others. Recently we had the pleasure of “meeting” another influential nonprofit over Twitter.

Cradles to Crayons (@C2CPhilly) provides low-income and homeless children the basic essentials they need to be safe, warm, ready to learn, and valued. They also set a foundation for lasting change through the meaningful, tangible volunteer opportunities that they provide to thousands of youth and adults each year. Cradles to Crayons is not a client of ours, but we greatly respect the hard work they are doing to enrich the lives of deserving children. What a great way to impact a community! Connecting with them over Twitter has taught us another valuable lesson about social networking.

We do, and receive, a lot of preaching about how social networking can increase your business opportunities and resources– but a benefit that is often overlooked is the power of social networking to encourage and inspire. Connecting with Cradles to Crayons over Twitter allowed us to learn about their mission, which inspired and encouraged us in the work that we do for our clients who are also nonprofits. It’s a connection that served as a great reminder of the good in the world today, and for a few moments inspired us as we connected with the world beyond our desks.

Rottman Creative Group

First Quarter Review for Associations

Thursday, April 2nd, 2009

First Quarter Review

It’s hard to believe that we are already ending the first quarter of 2009. With all the hype from a new president to the worries over the economy, these first few months have gone by quickly. But, being aware of this and being mindful of how staying on track to achieve our annual goals is a great strength and opportunity for any organization or person to adopt.

It’s not uncommon for professionals or associations to set annual goals at the beginning of each year, but how often do they become like most other new year’s resolutions that are forgotten by Valentine’s Day? Even if you didn’t set annual goals for your association this year, you can still benefit from reviewing the first quarter. Use these prompts to help you reflect back on the first quarter of 2009 and identify successes and areas that need more attention in the coming months.

  • How many new members joined the association?
  • Are you on track to reach your annual goal?
  • How many renewed membership?
  • What is your retention rate thus far?
  • Are you on track to reach your annual goal?
  • Are you ahead or behind the game for accomplishing tasks that were scheduled to be accomplished in the first quarter?
  • What new connections with possible partners or sponsors has your association made?
  • Did you release any products/publications this quarter?
  • How much money has your association received through membership dues, donations and non-due revenues?
  • Are you on track to reach your annual goal?
  • Review the association’s spending, are you within budget?
  • What response did you receive from marketing efforts?
  • Did you receive positive feedback from communication with members?
  • What are areas that you’ve identified as successes for the first quarter of 2009?
  • What areas have you identified that need more attention, work and focus to help you reach your annual goals of 2009?
  • Are there areas of operation that you should consider outsourcing or getting assistance with?
  • How do you need to adjust your workflow, marketing, budget, plans, operation, etc. to get on track, or stay on track to achieve your annual goals?

Simply taking an hour or two to review how your association has preformed over the past few months can greatly increase your chances for having a successful 2009 as you can adjust your plan for the next 3 quarters.

Rottman Creative Group

Social Media Going Corporate

Wednesday, April 1st, 2009

SocialCorp

I recently read the book “SocialCorp: Social Media Goes Corporate” by Joel Postman. The book covered every aspect of incorporating social media into the corporate world. There was a SocialCorp Readiness Quiz that assisted in identifying leadership, innovation, industry, business objectives, engagement, and culture. The goal of this quiz was to identify strong and weak points in your company to determine your social media readiness. We scored a 90%. Take the quiz yourself to see where you stand.

There were six valuable attributes discussed:

  1. Authenticity
  2. Transparency
  3. Immediacy
  4. Participation
  5. Connectedness
  6. Accountability

I strongly agree with #4, participation. When I first started out using twitter, facebook, and linkedin, there was a lack of participation. I did a lot of reading and following with no participation. As I became more familiar with the structure of each platform and the benefits of each, I began to send @replies through twitter, started to respond to questions being posted on linkedin, and updated my status regularly on facebook. As a result of participation, I have received more followers, connections, and friends that are relevant to my interests, which in turn lead to 3 new business opportunities for our company.

How I use social media.

I am following a number of associations via twitter and the tweets are very diverse. Some tweets promote an upcoming event/conference while another tweet will discuss how to donate and will post the progress of the donations. The information is instant and brief. The great thing about it is that I do not have to search for it. If I am following the right associations/people, the information will be directed to me.

Tracking what is being said about your association or yourself is important. You need to respond to positive comments but most of all, you need to respond to negative comments. Responding to your negative comments will show that you are engaged with what your members/followers are saying, it shows you value the opinions of others, and it gives you a chance to be involved in the discussion to remedy the situation.

As with any new endeavour, you will need to develop a strategy. Take your time. Make sure you have the resources to implement your new social media strategy. Choose the right tools to use for your associations social media.

Be sure to follow me and Rottman Creative Group.

@Digirob316, @Rottmancreative

Rottman Creative Group

Your Association’s Annual Conference Going Green

Tuesday, March 31st, 2009

Conference Going Green

It’s easy to relate to your members with the topic behind your association, but it’s also easy to connect with them when you take current trends and weave them into your association. Whether it’s a trend or a permanent shift in culture, making an effort to be environmentally friendly has gone from just being a buzz to drastically affecting the way people live, work and think about their impact. But, there’s a much greater benefit to going green other than relating to your members or saving money, it is the sense of doing something good.

Associations are continuing their attempt to reduce their environmental footprint at the encouragement of members, partners and sponsors who are also trying to be more socially responsible. The options of going green in your association are numerous and can range from placing recycling bins in your office and using recycled products, to investing in energy-saving office equipment and using online software to conduct virtual meetings. We could easily list over 100 changes you can make in your office and the way you conduct business to help reduce your environmental impact, but instead, let’s focus on one big opportunity to make a difference.

Let’s take a look at how you can go green with one of the most important interactions you have with your members each year:  your association’s annual conference.

Planning & Marketing

  • Communicate via e-mail rather than traditional mail or memos.
  • Use a strategic e-mail marketing plan instead of direct mail to get the word out.
  • Use an online registration system.
  • Use online services to conduct virtual meetings for planning.
  • Give attendees an online avenue to connect with each other and arrange car-pooling to the conference.

Conference Materials

  • Utilize PowerPoint to reduce the number of handouts given to attendees.
  • Give attendees access to PowerPoint and interactive PDFs of conference materials either online or with a zip-drive.
  • Make two-sided copies, printed on recycled paper with vegetable-based ink.
  • Limit speaker handouts.
  • If giving a swag bag, make sure it is constructed of recycled materials.
  • Utilize social media sites such as Twitter and YouTube to create an online record of the event.

Food and Beverage

  • Serve items such as cream and sugar in bulk containers.
  • Provide water in pitchers instead of distributing individual bottles.
  • Use local and sustainable food products (great sponsorship opportunity).
  • Set up recycling bins throughout venue.
  • Use cloth napkins, cutlery, and real dishware/coffee mugs to eliminate use of disposable items.

Meeting Location

  • Recommend hotels within walking distance of the meeting location.
  • Give attendees information about public transportation and walking routes.

Follow-up

  • Send out thank-you letters, conference notes/reviews, and event surveys via email or post on website.

Following the best practices for environmentally friendly meetings has many benefits. These recommendations can reduce the cost of the event for the association, the venue and the attendee – which can have many positive ripple effects such as increasing attendance. Also, it’s a conscious effort to be socially aware that will make attendees proud to be a member of your association.

RCGreen

How To Engage A New Member

Monday, March 23rd, 2009

Engage a New Member

Typically the first words a new member hears from their association are, “Thank you for joining; here is your new member kit.”

Most associations put a lot of thought and energy into creating their new member kits. They fill their kits with basic information about the membership, some educational pieces and a thank-you note. To most this seems like a well-rounded kit to welcome your newest member. And, sending an association welcome kit with a consistent message is very convenient for the member; however it does not allow for any feedback. Meaning, the first interaction with the new member is entirely one-way.

If you want to know what your members think about your association, and you’re serious about using the feedback they provide, then engaging them when they first join is an opportune time. Also, imagine how the association-to-member relationship could be enhanced, if right from the beginning the association made an effort to recognize they value member feedback?

How you survey your new members really depends on what works best for your organization. From printed surveys to an online survey posted on your website, there are several options for capturing and interpreting the data.

The association new-member survey should be brief including questions that emphasize the basic demographics of members, membership benefits and involvement, such as conference attendance. Here are a few examples:

• What is your primary reason for joining the association?

• Are you interested in volunteering on an association committee?

• Are you interested in volunteering for an association activity?

• What do you feel is the most important benefit you receive from being a member of the association?


Rank the value of the following association member benefits.

  1. Association Event
  2. Association Newsletters
  3. Association Publications
  4. Member Discount Benefits
  5. Networking
  6. Standards, codes of ethics, and certification
  7. A forum to discuss common problems and solutions
  8. Providing a community of interest

Which of the following association events do you think you might attend?

  1. Annual Conference
  2. Section Events
  3. Local Training Events
  4. National Training Events

Encourage input from your new members regarding your association’s community activities because they may have some fresh, exciting thoughts and asking for their input will show that you are interested in their opinions. Also, with proper follow up to this survey your association can effectively involve new members in activities immediately. Once you know what your members want and need, association leaders can be confident in their actions, which can increase member involvement and retention.

Rottman Creative Group

Managing Your Professional Relationships

Thursday, March 19th, 2009

The Missing Link to Managing Your Professional Relationships

Businesses, associations, organizations and the professionals who run them are buzzing about social media. Some have it figured out, others are full of questions. But what is clear is that the way we network is changing, and our professional relationships expanding from our address books and into social networking sites.

The most popular professional network is LinkedIn. With over 37 million members and a membership that is rapidly growing, it is the world’s largest professional network. Members can control their professional brand by showcasing talents, skills or services. They can also network and reconnect with past colleagues, business partners and classmates, while tapping into the knowledge, experience and connections of their network. The question and answer capabilities allow users to get fast, accurate information from within their network and experts worldwide. It also allows members the opportunity to build professional credibility by showcasing knowledge and expertise by answering questions.

LinkedIn’s capabilities can take associations to a whole new level of powerful, intentional networking, which can bring numerous benefits to any organization.

Increase Member Retention

Connecting thru social networking with key players of an association such as board members and senior management gives members the sense that the association is easily accessible and transparent. These are key qualities to increasing member retention and increasing member involvement.

Increase Web Presence & Traffic

LinkedIn profiles allow you to list blogs or websites with a short description about your association. This is primary information shown to all your LinkedIn connections, which can increase traffic to your association’s website since a good portion of your connections might be with people who are not familiar with your association.

Make a Good First Impression with a LinkedIn Recommendation

Any association board member or association employee will give instant visibility of your association to all their professional connections. Additionally, any relationship you start with their contacts will start with a good first impression of your non-profit – because their friend is involved.

Connect with a Younger Crowd

Many associations are looking for meaningful ways to connect with younger professionals who may be interested in membership. Young professionals are generally the early adapters of any social networking site, this includes LinkedIn. They are ahead of the curve on taking full advantage of the capabilities and open to making new connections simply through LinkedIn.

Research Potential Sponsors or Partners

LinkedIn can be utilized to gather information on any potential partner. By using the search feature along with looking for mutual connections, your association can find out vital information about potential partners or find that key introduction.

These are just a few of the benefits your association might be missing by not utilizing this growing social network. Take a few minutes this week and visit the Learning Center on LinkedIn’s website to get you started on moving your connections out of your lifeless address book and into a dynamic network that can work for you.

Rottman Creative Group