Posts Tagged ‘Increase Member Retention’

Golden Principles for Conference Marketing BONUS!

Tuesday, September 14th, 2010

Our next newsletter is about to drop with solid guiding principles for conference marketing.

These essential truths will keep your organization on target for fulfilling your mission and goals – while navigating trends, social media, economic changes and cultural shifts. Here are two bonus principles to prep you for the others to follow:

We should adapt our marketing plan based on past history, current needs and future goals.

We value impact and success over tradition. We will develop new means to work within industry trends and cultural shifts to remain relevant and vision-focused.

Trends come and go, cultural shifts occur, communication methods evolve and the economy is in a delicate place. With so much change happening in our day-to-day life, how can the same marketing plan from last year (or five years ago!) be relevant and effective?

Yet, we know many associations that execute marketing plans that were developed in previous years. Some try to “keep up with the times” by slapping on a Facebook page or  a text messaging campaign to the plan.

That strategy will guarantee the only thing in the world that won’t change is the continual decline in conference attendance.

So, what do you do?

Will you expand beyond your current membership base by purchasing an email list, sending out an email and hoping for a 2% open rate? Or, launching a Facebook page that is updated once or twice a week?

No, that’s not going to cut it. You’re wrong to think that you are the only, or the first association to think of that. You have competition. You are challenged with wooing potential attendees, and that is only going to happen if you learn to adapt your marketing plan each year.

Tips:

  • Talk to potential attendees as people first (professionals/members second). People who change from year to year and have different needs over time.
  • Listen to your target audience before acting.

We will have a vision of growth for conference attendance and commit the energy to implement necessary changes.

We will not accept excuses or utter the word “can’t” when faced with a challenge. Instead we will be flexible towards change and open to learning for the sake of growth and success of every single conference.

Keep up motivation and energy throughout the entire marketing campaign. As soon as you get in a rut, the look and feel of your marketing pieces change and the members can sense that vibe.

So, what do you do?

Be positive about your event. It is the largest, in-person gathering of your members. It has the potential to be the living representation of your mission. You should express that at every chance you get.

Tips:

Why White Space Matters

Wednesday, April 14th, 2010

As designers, we appreciate the power of white space. It gives artwork impact, makes text readable, and invites the viewer inside. In fact, we even named our newsletter WhiteSpace, so we were intrigued to read Wendy Richmond’s riff on the topic in the 2010 Interactive Annual. Richmond compares white space to those gaps in a writing instructor’s syllabus where the instructor creates an awkward void, encouraging students to critique each other’s work.

We’d liken white space to the gaps a composer uses to build suspense. When a musician follows the composer’s direction and observes the rests, those silences enrich the other notes to dramatic effect. Ever sat in a concert hall when the entire orchestra pauses in unison before the final chord? The audience holds its breath in anticipation, then explodes into applause after that last crucial note.

White space serves a similar purpose. Some clients want to cram as much information on a single webpage or a brochure as possible, but the result can be overwhelming to the audience. Look at the margins on this blog. If the text blended right into the images, then neither text nor images would be very effective (or visually pleasing). Similarly, if a logo doesn’t have a little breathing space, then it’s harder to process. Give it a little more space and suddenly it appears to jump right off the page (or screen).

But we’re not about to just insert white space for the sake of having white space. These voids should be used purposefully. They need to be part of the overall design concept and strategy. And since we’re all about helping associations and nonprofits improve their communication strategy, it’s only fitting that our WhiteSpace newsletter reflects this approach.

Conferences and Crowdsourcing

Monday, April 5th, 2010

Most associations we know are petrified of social media. We get it: change is scary and opening the floodgates could lead to some nasty comments that most of us would rather not see. But it’s 2010, and it’s time to get with the program or risk becoming obsolete. These days, one of the most effective and interactive ways to use social media is to crowdsource, soliciting ideas from outside your organization.

WIRED magazine contributing editor Jeff Howe coined the term “crowdsourcing” in the magazine in 2006, and the concept has been picking up steam ever since. “Unconferences,” where the conference agenda is driven entirely by attendees, are one example of crowdsourcing in action.

Even if your association isn’t ready to completely hand off the reins, you can still use crowdsourcing to collect suggestions and get members excited. The thing to remember is that crowdsourcing needs to tap into passion. If people are passionate about what they’re being asked to contribute, whether it’s a new product idea, a catchy slogan, or a user-generated video, then they’ll do it.

Healthy competition can help your association. When members see colleagues brainstorming or creating, they’ll want to get involved, too. However, prizes or incentives needn’t be expensive. Think about something of value you already have as an offer. Maybe it’s recognition at your conference or a cool new product from one of your sponsors.

Here are a few ways your conference can tap into crowdsourcing:

  • Create a virtual conference room where people can brainstorm. This could be a forum on the conference website that allows visitors to vote on topics for panels or suggest ways to improve the conference experience.
  • Set up a physical space at your conference where attendees can exchange ideas. It could be prototypes for new products, designs for a new logo, or something else entirely. However, remember that it’s not really about creating products, it’s about exchanging ideas.
  • Use Twitter to solicit questions for panelists. Audience Q & A’s are an old school form of crowdsourcing, but now users can contribute without even being in the room.

The great thing about crowdsourcing is that it allows you to create a better conference than you might otherwise have. And when members are engaged and excited, they’re more likely to attend your conference again and keep renewing their membership.

Video Killed the Radio Star, And Traditional Online Marketing

Wednesday, November 4th, 2009

Online marketers have seen their sales skyrocket when they start to incorporate video into their marketing. At the beginning of the year, eMarketer projected that online video ad spending would increase by 50% this year, and that it would reach $4.5 billion in 2013. That’s a lot of money!

Fueled by the fact that it’s getting easier and cheaper to produce quality videos, and that consumers like watching videos. We recently read that in July of 2008, 134 million Americans watched 11.4 billion videos. That’s two videos per user, per day.

Even with today’s economic situation and shrinking budgets, online marketing campaigns still include video, because it’s working.

A video is the closest that we can get to actually touching and holding a product, or experiencing a service.

The same is true for conference marketing. Using videos in your marketing efforts is the closest you will get to letting potential attendees experience your event before registering.

And, the stats show that they enjoy watching and sharing videos. About 75% of the US internet population watches videos online daily, or every other day. And, 98% of all connected desktops have Flash Player installed, meaning they are equipped and ready to watch videos online.

2010 Video Usage Stats

Video usage is only going to increase in 2010. Here are some stats we discovered projecting usage in the next year:

  1. In 2010, there will be 176 million online video viewers.
  2. In 2010, 86% of internet users will watch videos online daily.
  3. Video is expected to continue to grow at a 40% year-over-year increase.

Just as online marketers are using video to boost sales, you can use video in conference marketing. Videos reviewing last year’s break out sessions, interviews with previous attendees, or short talk from the main speaker can help interested attendees get a feel for the conference.

Here are some tips to get you started:

  1. Keep your videos simple with short talking points – no more than 2 minutes.
  2. Test out the theory by creating videos for one or two products, or offers and see how they perform to other registration offers.
  3. Look for user generated content. It could be that some of your previous attendees or members have created videos about their experience, or would be open to creating their own videos about the event.

A video gives people something that direct mail and e-marketing can not. If done right, you can connect with people in a more personal way and increase your chances of eliciting an emotional response. A video allows you to speak to potential attendees with a “human voice”, instead of the marketing speak that is on most collateral pieces. That is a powerful tool that you can use to increase conference registration.

References for stats:

Adobe Scene 7

eMarketer

Universal McCann

Rottman Creative Group

What Personal Touches Are You Doing To Increase Attendance At Your Conference or Events?

Wednesday, October 14th, 2009

There are many ways to communicate with your potential conference attendees that it’s very easy for the information being communicated to be lost or forgotten because of the use of traditional communication methods. To separate your communications from the traditional ways, personalize the information. Incorporating personalized information into your communication efforts will help with increasing attendance at your conference. Encourage potential attendees to engage with the information they are receiving by using pURL’s, twitter, and facebook.

PURL’s
Personal URLs are perfect for potential attendees to interact with the marketing materials. For example, as you send out your save the date postcard, you can send along with it a PURL for the recipient to log on to. On their personal page, you can have them register early, fill out a questionnaire, or have them choose or suggest topics that they would like to have covered during the conference. By allowing the attendee to participate during the pre-conference stage, the conference value and attendance will increase.

Twitter
During the pre-conference stage, you can begin to setup #hashtags for your conference on Twitter. Invite possible attendees to follow your conference twitter account to receive instant updates about the conference and to begin conversations about what they would like to see at the conference and to start networking with other attendees.

Twitter can be used during the conference as well to let attendees provide their own personal views on subjects and to strike up hot topics throughout the conference. Have the speakers setup their own accounts so they can get involved with conversations through twitter.

For more information, check out our newsletter on Twittering your Annual Conference.

Facebook
Setting up a group on Facebook for your conference is a great tool. As you add friends to the group, you can gauge the potential for attendees at your conference. Utilizing the upcoming events tool, the group will be notified about key dates for the conference.

Check out this blog post about using Facebook for your organization.

Registration Offers
Who does not like a discount or special offer? Why not offer a discount for early registration using PURL’s? Provide special offers to your Facebook Fans who participate in discussions. Conduct contests through Twitter during the conference where you provide information or clues only seen through your Twitter updates.  Providing more options for early registration and participation in pre and post conference sessions will encourage members to take advantage of the situation and in turn it will help with conference attendance and late registration because we know “it’s not just a trend, it’s a fact.”

By incorporating these personalization tools, you will help with the overall value of the conference, but more importantly it will help increase your attendance.

Rottman Creative Group

Fill Your Empty Seats with RCG’s Exclusive Marketing Planning Package

Tuesday, October 13th, 2009

We’ve been giving you guys tons of tips and how-tos about conference marketing, and now its time to help you put it all together and fill those empty seats at your next conference.

“We cannot adjust the wind… but we can adjust the sails.”  Unknown

This marketing plan package equips association and non-profit executives with the tools and knowledge to fill the empty seats. This package is especially designed for:

  • Associations and non-profits with a limited staff
  • Organizations not meeting their attendance goals
  • Organizations with an In-house marketing team that needs a fresh set of eyes to review currents strategies

We are only offering this special package in the first quarter of 2010. If you want to reach your conference attendance goals for next year, then check out the details and special price for the workday sessions and remote guidance provided in our exclusive Marketing Planning Package.

Rottman Creative Group

The Conference Brand Mark Podcast

Wednesday, July 8th, 2009

In this podcast we are going to attack this lesson by breaking brand marks down into five key elements. As I explain how to make your conference brand mark a successful tool in portraying the overall value of your event, you will notice a reoccurring theme of pushing the value of your event, instead of the location of the conference. So I may start to sound like a broken record, but that just reinforces the potential strength your conference logo can have.

The Conference Brand Mark Podcast

Listen Now!

Be sure you subscribe to this monthly podcast!

Rottman Creative Group

A Primer on Millennials

Tuesday, May 19th, 2009

Millennials

There isn’t a precise consensus on which birth years mark the entrance of the Millennials, but you know who they are. They include the newest employees in the office and they can often be found giving technology tutorials to Baby Boomers.

In recent years there has been an increase in talk about generations mixing in the workplace. Many offices are a combination of Baby Boomers, Gen-Xers and Millennials (or Gen Y) trying to figure out how to work alongside each other in productive, efficient and enjoyable ways. What have you learned about the Millennials when trying to figure out how to manage your office? What can those lessons teach you about how to communicate with members in your association of that same age?

In our latest issue of White Space we covered tips for conferencing marketing to Millennials. Our tips are based on what we know about these young whippersnappers.

Marketing 101: Get to Know Your Target Audience

  • They have advertisers bending over backwards trying to figure out how to communicate to this group. They don’t respond to traditional marketing efforts like previous generations.
  • Millennials have grown up with technology. Cell phones and the Internet have affected the way they communicate, but also, how Millennials use technology has affected the development of many products and services.
  • They are team-oriented. They enjoy acting as resources and mentors for each other.
  • They have perfected the art of multi-tasking. On average they consume up to 20 hours of media a day, but accomplish it within only seven hours of actual clock time by using multiple media platforms at the same time. It’s not uncommon for them to be watching TV while uploading music to their iPod, texting friends, instant messaging friends, and checking in on their social networks all at the same time.
  • They expect recognition. They grew up receiving awards and trophies not only for winning, but simply for participating.
  • They believe they can make the world a better place. They will give time and money to causes, and in some ways are more charitable than other generations.
  • How an organization cares for the environment and gives back to the community is equally – if not more important than the quality and price of whatever product or service they are offering.
  • They are new to the professional workplace and need mentoring. Besides enjoying the personal attention of mentoring, they respect positions and titles and want a relationship with their boss and other authority figures.
  • They have grown up playing video games. But we aren’t simply talking about Mario Brothers. As teenagers Millennials started playing Massive Multiplayer Online Role Playing Games (MMORPG), which allowed them to form online teams with players all around the world and collaborate to complete complicated tasks. This reinforces the idea that Millennials are team-oriented, but it also shows that they have developed the necessary skills for complex, fast-paced team problem solving.

Check out our latest edition of White Space to learn how to take this information about Millennials and use it to better your communication with them.

Rottman Creative Group

A Lesson in Using Google Analytics to Optimize Web Performance

Tuesday, April 28th, 2009

Google Analytics

One of the most sophisticated, safe, and user-friendly web analytics programs just happens to also be free for anyone to use, regardless of site size or amount of traffic. For many web developers, marketers and site owners, Google Analytics seems like a gift too good to be true. It performs just as well (if not better) than costly, high-end web analytics programs.

Google Analytics is enabled by including a tracking code in the template of your website. This code allows Google to see every page of your site and then give you information about the traffic you’re receiving.

We use Google Analytics to track the performance of our website by observing how visitors interact with our online content. On a regular basis we review our Google Analytics stats to evaluate which pages of our site are getting the most traffic, where those visitors are coming from, and how they are interacting with our site once they arrive.

This is invaluable information for any site owner who desires to make their website a powerful means of communication. The data provided to use from Google Analytics allows us to transform our website from being a one-way piece of communication, into a conversation with our visitors. Without this data, we would just be spewing information onto the web then sitting back hoping that the right people would find us, and that hopefully we’ve lived up to their expectations. But, through the magic of Google Analytics we discover how and why visitors come to our site, if they found what they were looking for, and how often they return. Then we respond in the conversation, by taking this information and tailoring our online content to better meet the needs of our visitors.

Most recently we identified a page on our site that was receiving a high amount of traffic compared to other pages on our site. Assisting associations with conference marketing is a popular service we offer our clients, but it was still pleasantly surprising to see the amount of traffic generated by a recent White Space (our monthly newsletter) edition on the topic. This simple page was where we dumped the newsletter after sending it out to our subscribers.

Google Analytics Keywords

Our Google Analytics told us that visitors were coming to this page when searching for:

  • Conference Marketing Plan
  • Increase Conference Attendance
  • Marketing A Conference Steps Deciding On The Content
  • Conference Attendance Down
  • Marketing Plan + Annual Conference

This clued us in on what our visitors are expecting when coming to this page: they want to see tips, information and resources about annual conference marketing. As you can tell, this is not rocket science.

With this information in mind we decided to improve this page of our site in hopes of better meeting our visitors’ expectations.

  • First, we added a link to our blog – a place that we update regularly with tips and resources that can be useful to associations planning a conference.
  • Second, we added a blurb about who we are and what we do to give the user an idea of who they are taking advice from.
  • And lastly, we added a link to our digital portfolio, which is a great opportunity for visitors to get an idea of how our ideas translate to strategy and practical pieces of visual communication.

Now when visitors come to this page, they have easy access to more information on the topic of their interest, they get a better idea of who we are and our capabilities, and they generally have a more enjoyable user experience.

Google Analytics Dashboard

With the help of our Google Analytics data we have quickly and easily transformed a high-trafficked page of our site into a stronger means of communicating with prospects. Associations and nonprofits have very different goals for their websites than we have for ours, but this lesson in optimizing web performance can easily translate to your site.  The data provided to you through Google Analytics can boost your website’s ability to capture the interest of potential members or sponsors and inspire current members for specific actions such as renewal or purchasing a product.

Rottman Creative Group

Three Easy Steps to Energize Local Visibility

Tuesday, April 21st, 2009

3 Steps

Many associations and nonprofits have service areas that stretch far beyond their “hometown”, but that doesn’t excuse them from striving to build a vibrant, healthy reputation among the local population. Regularly communicating who you are, what you do, why you do it, and how your association makes a difference, can make a strong impression on the local community – which is comprised of potential sponsors, partners, volunteers, members and other valuable connections.

Many organizations are familiar with traditional means of PR, but are still a little uncertain how to take advantage of social media. Reaching out to your community through local websites and blogs is an easy, powerful, and often free way to increase visibility. Here is a simple three step process to help your organization seize rich, local PR opportunities.

Step 1: Scope out local blogs and websites.

You’re probably already familiar with the local newspaper and other print publications, therefore step it up a notch and search for online news sources. The first step to starting a local PR campaign is to identify where your audience is already having online conversations and where they are going to get information.

Spend an hour or two browsing the websites of your local newspaper and TV stations. You may be lucky enough to find a guide to your area’s best blogs. If not, specifically look for news that is being pulled into their website from local blogs. It is becoming very common for traditional media companies to aggregate information from smaller, topical, local blogs that are run by citizen journalists.

The first place you should start is with local business-focused websites. Regardless of your organization’s mission and reach, the common factor between you and the community is that you employ members of the community and conduct business with other local businesses. Secondly, start looking at topical blogs and websites.

Make a list of the blogs and websites that you feel have the best chance for promoting your organization’s news. Be sure to single out the contact person for each website you identify as having potential for your organization’s message.

Step 2: Send 1-2 press releases a month to local news sites.

All the local news and information sites you’ve identified need new, regular content since they likely update daily, and they will gladly welcome any news-worthy information or story you pass along to them. Also, one of the great benefits of a press release is that you have control over what information is shared. You will find that some websites may simply post your information (or a shortened version of it), which is typical for many print publications as well. But many blogs prefer to make their posts more personal, and may offer the opportunity to have a key staff or board member be a guest blogger.

It’s imperative that you follow basic guidelines of telling a compelling story with a strong news angle in each of your press releases. To increase the chances of your information being published on the websites you contact, make sure it is relevant to your audience and answers the 5 Ws: who, what, where, when, and why. Remember to include plenty of contact information.

Step 3: Add a news section to your website.

News pages are a great way to manage content about events, sponsorships, and all forms of company news. It can become a place where local media outlets can depend on getting the latest information about your organization. In addition to being an invaluable communication tool, it is a great opportunity to boost credibility and return the favor of linking to the websites that post your information.

A sound local PR strategy can go a long way in boosting local recognition and enhancing credibility for any association or nonprofit, especially if you are intentional in seeking out online hotspots for your community. While it’s fresh on your mind, jot down a couple of topics for upcoming press releases and start your search for relevant websites.

Rottman Creative Group