Posts Tagged ‘Increase Member Retention’

Video Killed the Radio Star, And Traditional Online Marketing

Wednesday, November 4th, 2009

Online marketers have seen their sales skyrocket when they start to incorporate video into their marketing. At the beginning of the year, eMarketer projected that online video ad spending would increase by 50% this year, and that it would reach $4.5 billion in 2013. That’s a lot of money!

Fueled by the fact that it’s getting easier and cheaper to produce quality videos, and that consumers like watching videos. We recently read that in July of 2008, 134 million Americans watched 11.4 billion videos. That’s two videos per user, per day.

Even with today’s economic situation and shrinking budgets, online marketing campaigns still include video, because it’s working.

A video is the closest that we can get to actually touching and holding a product, or experiencing a service.

The same is true for conference marketing. Using videos in your marketing efforts is the closest you will get to letting potential attendees experience your event before registering.

And, the stats show that they enjoy watching and sharing videos. About 75% of the US internet population watches videos online daily, or every other day. And, 98% of all connected desktops have Flash Player installed, meaning they are equipped and ready to watch videos online.

2010 Video Usage Stats

Video usage is only going to increase in 2010. Here are some stats we discovered projecting usage in the next year:

  1. In 2010, there will be 176 million online video viewers.
  2. In 2010, 86% of internet users will watch videos online daily.
  3. Video is expected to continue to grow at a 40% year-over-year increase.

Just as online marketers are using video to boost sales, you can use video in conference marketing. Videos reviewing last year’s break out sessions, interviews with previous attendees, or short talk from the main speaker can help interested attendees get a feel for the conference.

Here are some tips to get you started:

  1. Keep your videos simple with short talking points – no more than 2 minutes.
  2. Test out the theory by creating videos for one or two products, or offers and see how they perform to other registration offers.
  3. Look for user generated content. It could be that some of your previous attendees or members have created videos about their experience, or would be open to creating their own videos about the event.

A video gives people something that direct mail and e-marketing can not. If done right, you can connect with people in a more personal way and increase your chances of eliciting an emotional response. A video allows you to speak to potential attendees with a “human voice”, instead of the marketing speak that is on most collateral pieces. That is a powerful tool that you can use to increase conference registration.

References for stats:

Adobe Scene 7

eMarketer

Universal McCann

Rottman Creative Group

What Personal Touches Are You Doing To Increase Attendance At Your Conference or Events?

Wednesday, October 14th, 2009

There are many ways to communicate with your potential conference attendees that it’s very easy for the information being communicated to be lost or forgotten because of the use of traditional communication methods. To separate your communications from the traditional ways, personalize the information. Incorporating personalized information into your communication efforts will help with increasing attendance at your conference. Encourage potential attendees to engage with the information they are receiving by using pURL’s, twitter, and facebook.

PURL’s
Personal URLs are perfect for potential attendees to interact with the marketing materials. For example, as you send out your save the date postcard, you can send along with it a PURL for the recipient to log on to. On their personal page, you can have them register early, fill out a questionnaire, or have them choose or suggest topics that they would like to have covered during the conference. By allowing the attendee to participate during the pre-conference stage, the conference value and attendance will increase.

Twitter
During the pre-conference stage, you can begin to setup #hashtags for your conference on Twitter. Invite possible attendees to follow your conference twitter account to receive instant updates about the conference and to begin conversations about what they would like to see at the conference and to start networking with other attendees.

Twitter can be used during the conference as well to let attendees provide their own personal views on subjects and to strike up hot topics throughout the conference. Have the speakers setup their own accounts so they can get involved with conversations through twitter.

For more information, check out our newsletter on Twittering your Annual Conference.

Facebook
Setting up a group on Facebook for your conference is a great tool. As you add friends to the group, you can gauge the potential for attendees at your conference. Utilizing the upcoming events tool, the group will be notified about key dates for the conference.

Check out this blog post about using Facebook for your organization.

Registration Offers
Who does not like a discount or special offer? Why not offer a discount for early registration using PURL’s? Provide special offers to your Facebook Fans who participate in discussions. Conduct contests through Twitter during the conference where you provide information or clues only seen through your Twitter updates.  Providing more options for early registration and participation in pre and post conference sessions will encourage members to take advantage of the situation and in turn it will help with conference attendance and late registration because we know “it’s not just a trend, it’s a fact.”

By incorporating these personalization tools, you will help with the overall value of the conference, but more importantly it will help increase your attendance.

Rottman Creative Group

Fill Your Empty Seats with RCG’s Exclusive Marketing Planning Package

Tuesday, October 13th, 2009

We’ve been giving you guys tons of tips and how-tos about conference marketing, and now its time to help you put it all together and fill those empty seats at your next conference.

“We cannot adjust the wind… but we can adjust the sails.”  Unknown

This marketing plan package equips association and non-profit executives with the tools and knowledge to fill the empty seats. This package is especially designed for:

  • Associations and non-profits with a limited staff
  • Organizations not meeting their attendance goals
  • Organizations with an In-house marketing team that needs a fresh set of eyes to review currents strategies

We are only offering this special package in the first quarter of 2010. If you want to reach your conference attendance goals for next year, then check out the details and special price for the workday sessions and remote guidance provided in our exclusive Marketing Planning Package.

Rottman Creative Group

The Conference Brand Mark Podcast

Wednesday, July 8th, 2009

In this podcast we are going to attack this lesson by breaking brand marks down into five key elements. As I explain how to make your conference brand mark a successful tool in portraying the overall value of your event, you will notice a reoccurring theme of pushing the value of your event, instead of the location of the conference. So I may start to sound like a broken record, but that just reinforces the potential strength your conference logo can have.

The Conference Brand Mark Podcast

Listen Now!

Be sure you subscribe to this monthly podcast!

Rottman Creative Group

A Primer on Millennials

Tuesday, May 19th, 2009

Millennials

There isn’t a precise consensus on which birth years mark the entrance of the Millennials, but you know who they are. They include the newest employees in the office and they can often be found giving technology tutorials to Baby Boomers.

In recent years there has been an increase in talk about generations mixing in the workplace. Many offices are a combination of Baby Boomers, Gen-Xers and Millennials (or Gen Y) trying to figure out how to work alongside each other in productive, efficient and enjoyable ways. What have you learned about the Millennials when trying to figure out how to manage your office? What can those lessons teach you about how to communicate with members in your association of that same age?

In our latest issue of White Space we covered tips for conferencing marketing to Millennials. Our tips are based on what we know about these young whippersnappers.

Marketing 101: Get to Know Your Target Audience

  • They have advertisers bending over backwards trying to figure out how to communicate to this group. They don’t respond to traditional marketing efforts like previous generations.
  • Millennials have grown up with technology. Cell phones and the Internet have affected the way they communicate, but also, how Millennials use technology has affected the development of many products and services.
  • They are team-oriented. They enjoy acting as resources and mentors for each other.
  • They have perfected the art of multi-tasking. On average they consume up to 20 hours of media a day, but accomplish it within only seven hours of actual clock time by using multiple media platforms at the same time. It’s not uncommon for them to be watching TV while uploading music to their iPod, texting friends, instant messaging friends, and checking in on their social networks all at the same time.
  • They expect recognition. They grew up receiving awards and trophies not only for winning, but simply for participating.
  • They believe they can make the world a better place. They will give time and money to causes, and in some ways are more charitable than other generations.
  • How an organization cares for the environment and gives back to the community is equally – if not more important than the quality and price of whatever product or service they are offering.
  • They are new to the professional workplace and need mentoring. Besides enjoying the personal attention of mentoring, they respect positions and titles and want a relationship with their boss and other authority figures.
  • They have grown up playing video games. But we aren’t simply talking about Mario Brothers. As teenagers Millennials started playing Massive Multiplayer Online Role Playing Games (MMORPG), which allowed them to form online teams with players all around the world and collaborate to complete complicated tasks. This reinforces the idea that Millennials are team-oriented, but it also shows that they have developed the necessary skills for complex, fast-paced team problem solving.

Check out our latest edition of White Space to learn how to take this information about Millennials and use it to better your communication with them.

Rottman Creative Group

A Lesson in Using Google Analytics to Optimize Web Performance

Tuesday, April 28th, 2009

Google Analytics

One of the most sophisticated, safe, and user-friendly web analytics programs just happens to also be free for anyone to use, regardless of site size or amount of traffic. For many web developers, marketers and site owners, Google Analytics seems like a gift too good to be true. It performs just as well (if not better) than costly, high-end web analytics programs.

Google Analytics is enabled by including a tracking code in the template of your website. This code allows Google to see every page of your site and then give you information about the traffic you’re receiving.

We use Google Analytics to track the performance of our website by observing how visitors interact with our online content. On a regular basis we review our Google Analytics stats to evaluate which pages of our site are getting the most traffic, where those visitors are coming from, and how they are interacting with our site once they arrive.

This is invaluable information for any site owner who desires to make their website a powerful means of communication. The data provided to use from Google Analytics allows us to transform our website from being a one-way piece of communication, into a conversation with our visitors. Without this data, we would just be spewing information onto the web then sitting back hoping that the right people would find us, and that hopefully we’ve lived up to their expectations. But, through the magic of Google Analytics we discover how and why visitors come to our site, if they found what they were looking for, and how often they return. Then we respond in the conversation, by taking this information and tailoring our online content to better meet the needs of our visitors.

Most recently we identified a page on our site that was receiving a high amount of traffic compared to other pages on our site. Assisting associations with conference marketing is a popular service we offer our clients, but it was still pleasantly surprising to see the amount of traffic generated by a recent White Space (our monthly newsletter) edition on the topic. This simple page was where we dumped the newsletter after sending it out to our subscribers.

Google Analytics Keywords

Our Google Analytics told us that visitors were coming to this page when searching for:

  • Conference Marketing Plan
  • Increase Conference Attendance
  • Marketing A Conference Steps Deciding On The Content
  • Conference Attendance Down
  • Marketing Plan + Annual Conference

This clued us in on what our visitors are expecting when coming to this page: they want to see tips, information and resources about annual conference marketing. As you can tell, this is not rocket science.

With this information in mind we decided to improve this page of our site in hopes of better meeting our visitors’ expectations.

  • First, we added a link to our blog – a place that we update regularly with tips and resources that can be useful to associations planning a conference.
  • Second, we added a blurb about who we are and what we do to give the user an idea of who they are taking advice from.
  • And lastly, we added a link to our digital portfolio, which is a great opportunity for visitors to get an idea of how our ideas translate to strategy and practical pieces of visual communication.

Now when visitors come to this page, they have easy access to more information on the topic of their interest, they get a better idea of who we are and our capabilities, and they generally have a more enjoyable user experience.

Google Analytics Dashboard

With the help of our Google Analytics data we have quickly and easily transformed a high-trafficked page of our site into a stronger means of communicating with prospects. Associations and nonprofits have very different goals for their websites than we have for ours, but this lesson in optimizing web performance can easily translate to your site.  The data provided to you through Google Analytics can boost your website’s ability to capture the interest of potential members or sponsors and inspire current members for specific actions such as renewal or purchasing a product.

Rottman Creative Group

Three Easy Steps to Energize Local Visibility

Tuesday, April 21st, 2009

3 Steps

Many associations and nonprofits have service areas that stretch far beyond their “hometown”, but that doesn’t excuse them from striving to build a vibrant, healthy reputation among the local population. Regularly communicating who you are, what you do, why you do it, and how your association makes a difference, can make a strong impression on the local community – which is comprised of potential sponsors, partners, volunteers, members and other valuable connections.

Many organizations are familiar with traditional means of PR, but are still a little uncertain how to take advantage of social media. Reaching out to your community through local websites and blogs is an easy, powerful, and often free way to increase visibility. Here is a simple three step process to help your organization seize rich, local PR opportunities.

Step 1: Scope out local blogs and websites.

You’re probably already familiar with the local newspaper and other print publications, therefore step it up a notch and search for online news sources. The first step to starting a local PR campaign is to identify where your audience is already having online conversations and where they are going to get information.

Spend an hour or two browsing the websites of your local newspaper and TV stations. You may be lucky enough to find a guide to your area’s best blogs. If not, specifically look for news that is being pulled into their website from local blogs. It is becoming very common for traditional media companies to aggregate information from smaller, topical, local blogs that are run by citizen journalists.

The first place you should start is with local business-focused websites. Regardless of your organization’s mission and reach, the common factor between you and the community is that you employ members of the community and conduct business with other local businesses. Secondly, start looking at topical blogs and websites.

Make a list of the blogs and websites that you feel have the best chance for promoting your organization’s news. Be sure to single out the contact person for each website you identify as having potential for your organization’s message.

Step 2: Send 1-2 press releases a month to local news sites.

All the local news and information sites you’ve identified need new, regular content since they likely update daily, and they will gladly welcome any news-worthy information or story you pass along to them. Also, one of the great benefits of a press release is that you have control over what information is shared. You will find that some websites may simply post your information (or a shortened version of it), which is typical for many print publications as well. But many blogs prefer to make their posts more personal, and may offer the opportunity to have a key staff or board member be a guest blogger.

It’s imperative that you follow basic guidelines of telling a compelling story with a strong news angle in each of your press releases. To increase the chances of your information being published on the websites you contact, make sure it is relevant to your audience and answers the 5 Ws: who, what, where, when, and why. Remember to include plenty of contact information.

Step 3: Add a news section to your website.

News pages are a great way to manage content about events, sponsorships, and all forms of company news. It can become a place where local media outlets can depend on getting the latest information about your organization. In addition to being an invaluable communication tool, it is a great opportunity to boost credibility and return the favor of linking to the websites that post your information.

A sound local PR strategy can go a long way in boosting local recognition and enhancing credibility for any association or nonprofit, especially if you are intentional in seeking out online hotspots for your community. While it’s fresh on your mind, jot down a couple of topics for upcoming press releases and start your search for relevant websites.

Rottman Creative Group

Making Valuable Connections Through Twitter

Thursday, April 9th, 2009

Twitter

One of the things we love about working at RCG is that we get the opportunity to meet and connect with amazing nonprofits that are making a positive difference in the lives of others. Recently we had the pleasure of “meeting” another influential nonprofit over Twitter.

Cradles to Crayons (@C2CPhilly) provides low-income and homeless children the basic essentials they need to be safe, warm, ready to learn, and valued. They also set a foundation for lasting change through the meaningful, tangible volunteer opportunities that they provide to thousands of youth and adults each year. Cradles to Crayons is not a client of ours, but we greatly respect the hard work they are doing to enrich the lives of deserving children. What a great way to impact a community! Connecting with them over Twitter has taught us another valuable lesson about social networking.

We do, and receive, a lot of preaching about how social networking can increase your business opportunities and resources– but a benefit that is often overlooked is the power of social networking to encourage and inspire. Connecting with Cradles to Crayons over Twitter allowed us to learn about their mission, which inspired and encouraged us in the work that we do for our clients who are also nonprofits. It’s a connection that served as a great reminder of the good in the world today, and for a few moments inspired us as we connected with the world beyond our desks.

Rottman Creative Group

First Quarter Review for Associations

Thursday, April 2nd, 2009

First Quarter Review

It’s hard to believe that we are already ending the first quarter of 2009. With all the hype from a new president to the worries over the economy, these first few months have gone by quickly. But, being aware of this and being mindful of how staying on track to achieve our annual goals is a great strength and opportunity for any organization or person to adopt.

It’s not uncommon for professionals or associations to set annual goals at the beginning of each year, but how often do they become like most other new year’s resolutions that are forgotten by Valentine’s Day? Even if you didn’t set annual goals for your association this year, you can still benefit from reviewing the first quarter. Use these prompts to help you reflect back on the first quarter of 2009 and identify successes and areas that need more attention in the coming months.

  • How many new members joined the association?
  • Are you on track to reach your annual goal?
  • How many renewed membership?
  • What is your retention rate thus far?
  • Are you on track to reach your annual goal?
  • Are you ahead or behind the game for accomplishing tasks that were scheduled to be accomplished in the first quarter?
  • What new connections with possible partners or sponsors has your association made?
  • Did you release any products/publications this quarter?
  • How much money has your association received through membership dues, donations and non-due revenues?
  • Are you on track to reach your annual goal?
  • Review the association’s spending, are you within budget?
  • What response did you receive from marketing efforts?
  • Did you receive positive feedback from communication with members?
  • What are areas that you’ve identified as successes for the first quarter of 2009?
  • What areas have you identified that need more attention, work and focus to help you reach your annual goals of 2009?
  • Are there areas of operation that you should consider outsourcing or getting assistance with?
  • How do you need to adjust your workflow, marketing, budget, plans, operation, etc. to get on track, or stay on track to achieve your annual goals?

Simply taking an hour or two to review how your association has preformed over the past few months can greatly increase your chances for having a successful 2009 as you can adjust your plan for the next 3 quarters.

Rottman Creative Group

Fitting Social Media into Your Schedule

Thursday, March 26th, 2009

Who has the time?

The most common objection we get when encouraging people to learn more about social media is, “Who has the time for that!?” But for those of us who experience the benefits of social media and networking we wonder, who doesn’t have the time! This is especially true since a recent round of Nielsen research showed that online member communities such as Twitter and Facebook have moved ahead of personal e-mail to become the fourth most popular way people spend time on the Internet (after search, portals and software applications).

Could the time you put into social media and networking give you more ROI than how you currently spend your time? To help you figure that out, here’s a list of tips to help you get the most out of social media and networking even if all you can spare is 15 minutes a day.

Listen to what people are saying about your association.

  • Get familiar with the search options on LinkedIn, Twitter, StumbleUpon, Flickr, YouTube, Wikipedia and niche blogs to see what others are saying about your association. If you can’t find conversations about your association, look for ones about similar or competing organizations. What are members saying? What do they like? Dislike? What keeps them active? What needs do they have that your association could meet?

Identify which social media/networking sites have the greatest potential.

  • After some research you will identify which sites or networks are worth your time. You will see that some are already being used by your members, and may already have conversations in which you should be participating.

Give new sites a 30-day trial.

  • If you’ve created a Twitter, LinkedIn or Facebook account, or started commenting on a new niche blog, give it 30 days before you make a decision whether or not the time you are investing is giving a good return.

Add or reach out to at least one connection.

  • Make contact with at least one current or new connection on whichever social media/networking site you decide to use.

Keep notes.

  • Along the way take notes of what sites you participate in, connections you make and what results you experience.

Set a time limit and stick to it.

  • Before you dive into learning more about how social media/networking can benefit your association, decide how much time you can devote each day or week to this endeavor. Stick to that time limit for at least 30 days.

Social media and networking is growing rapidly. Leaders of associations must at least attempt to find out if their organization can benefit and increase value to their members by using these tools. Lack of time can no longer be an excuse.

Rottman Creative Group