Sometimes we run into some great blog posts with good tips about the frequency, design or purpose of email marketing – but just like many things online, we also run into some horrible, misguided information.

Recently we came across a blog post criticizing the efforts to make email, print and online communications consistent. The author claimed that consistent branding leads to readers ignoring the message because everything looks the same.

This is obviously someone who doesn’t understand how to develop a strong and effective brand.

“For example, a certain association holds a lot of webinars and classes, and they send out a lot of marketing messages about them — each of which follows the exact same template, with the exact same look, written in the exact same style. I get them and before I even read them, I know exactly what each email is about. And I delete every single one.”

He doesn’t realize it, but his example is a great sample of how consistent branding works. Yes, he may delete the emails now, but at some point he read them. Every single one of them, and we know this because he confesses to knowing the association’s brand. He knows the look, feel and tone of their emails. And, more importantly he knows they offer educational courses.

What he calls a failure in email marketing, is in fact, a great success.

Yes, session descriptions must be informative – but that doesn’t mean they have to be boring. Each session description and speaker bio should be unique and interesting while also informing the potential attendee how this session will benefit them. We’re not going to lie, it’s going to take more work to tell an engaging story that shows how your event can solve a problem for the attendee – but, the pay-off is much greater!

Here are three tips to help spruce up your event’s session descriptions:

Craft an interesting session title that paints a story.
Example: What Everyone Should Know About Social Media Affecting Education

List measurable learning objects.
Example: Identify 4 methods for improving patient retention

Create a detailed guest list.
Example: This session is for novice event planners.

We’d liken white space to the gaps a composer uses to build suspense. When a musician follows the composer’s direction and observes the rests, those silences enrich the other notes to dramatic effect. Ever sat in a concert hall when the entire orchestra pauses in unison before the final chord? The audience holds its breath in anticipation, then explodes into applause after that last crucial note.

White space serves a similar purpose. Some clients want to cram as much information on a single webpage or a brochure as possible, but the result can be overwhelming to the audience. Look at the margins on this blog. If the text blended right into the images, then neither text nor images would be very effective (or visually pleasing). Similarly, if a logo doesn’t have a little breathing space, then it’s harder to process. Give it a little more space and suddenly it appears to jump right off the page (or screen).

But we’re not about to just insert white space for the sake of having white space. These voids should be used purposefully. They need to be part of the overall design concept and strategy. And since we’re all about helping associations and nonprofits improve their communication strategy, it’s only fitting that our WhiteSpace newsletter reflects this approach.

That sense of motion creates a much stronger impact than still images alone. When executed properly, it conveys information simply and seamlessly, especially for people who don’t have the time or inclination to read big blocks of text.
In fact, we believe every offer should include video or motion graphics.

These moving elements make your offer feel current and relevant. With the popularity of YouTube.com, it’s easy to distribute viral videos through your website and social media channels. And programs like Dragon Stop Motion simplify the process of creating high-quality animation. These graphics can then be incorporated into a variety of marketing pieces, including email campaigns, web pages, and in-person advertisements.

Videos and motion graphics are a highly effective way to distribute information. In fact, a recent study conducted by comScore and VideoEgg found that rich media video ads were more engaging and more successful at tipping the sales needle than traditional banner ads. No surprise there, but it’s interesting to note that the study also found that this was true regardless of the context in which the ads was displayed.

However, the old adage “less is more” certainly applies to motion graphics. Try to do too much in a single motion graphic and it can detract from your main message, creating confusion. With each motion graphic, we focus on what that graphic should achieve. Will it entice? Educate? Or complement and enhance the surrounding text?

We predict that motion graphics will become even more prevelent as part of marketing campaigns in the future.

Facebook’s popularity is still growing at exponential rate. Is your nonprofit taking advantage of this gold mine?

Here are three key features that can help your organization get the most out of Facebook:

Key Feature #1: Pages

Facebook has introduced Fan Pages for businesses and organizations, whereas, profiles are meant for individuals. From your Facebook Fan Page you can build community and increase communication with your members by posting updates, sharing pictures, blogging and interacting with your fans. It can also be helpful in recruiting volunteers, raising money and essential networking. It is free to set up a Facebook Fan Page. The only commitment your organization will have to make is one of committing time to create the page and keep it active.

Key Feature #2: Causes

Facebook has a diverse group of users who want to use their Facebook for various reasons. To help users get just what they want out of the social networking site, Facebook has allowed other companies (or web geeks) to create Applications which users can download to their profile. These thousands of applications include games, ways to share music or pictures, quizzes, polls, and lots more. The one that nonprofits need to be aware of is Causes. Instead of us telling you what they do, here’s a snippet from their website:

“Causes offers nonprofit organizations of every budget size, staff capacity, and issue area access to Facebook and MySpace, which between them have over 400 million monthly unique visitors. Facebook, the world’s “stickiest” site, sees over 100 million people log in on a daily basis. Beyond the sheer reach of these social networks, Causes provides nonprofits with specialized tools for spreading awareness, building community, fundraising, circulating petitions, and promoting other actions. Whether you want to reach out to a new supporter demographic, expand your donor base, engage and mobilize existing supporters, or spread the word about your incredible work, Causes is a platform for efficiently and effectively achieving those goals.”

The Causes website has a wealth of information for nonprofits interested in using their platform, including everything you need to know to get started, success stories from other nonprofits, and information on corporate and foundation matching grants.

Key Feature #3: Events

Besides allowing users to manage their contacts and multimedia, Facebook has a feature which allows users to create events and invite guests. You can customize the event, edit its privacy settings, invite members (you can also invite members not on Facebook through email) and add pictures or video. After creating the event, you can send reminder messages to your guests, monitor RSVPs, and interact with guests via a comment section.

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But, did you know that those are not your only options for creating social networks? Using commercial social networks is becoming more and more popular for nonprofits and associations. But, they may not always be the best fit. This is especially true if your members are really active within your social network.

The next step up for organizations is to create a house social network, which is not as difficult and technical as you might think thanks to the help of Ning.

What is Ning?

Ning is an online platform for people to create their own social networks. With little time investment organizations can set up their own house social network that can add an alternative way to engage with their members and fulfill their goals or mission.

In a recent survey, nonprofits answered questions about social networking, over three-quarters of the survey respondents indicated that the network is valuable asset to their communication efforts.

Popular Features of Ning

Ning has several features that allow members to easily share information with each other.

• Communicate with members through blogs, forums and videos.
• Members can also interact with each other through chat and sharing pictures.
• Communication is encouraged through the ability to form groups based on interests or geography.
• Nonprofits can increase fundraising efforts by installing widgets to collect donations.
• Increase event participation by posting information to your members.
• Export your social network member data to increase your list of contacts.

Enough Talk

We’ve done some research and found some quality house social networks from organizations to help give you a picture of how this tool can increase communication and engagement in your members. Check them out, then come back and leave us a comment on what you think.

ASPCA
American Library Association
Geographical Association Network (A network for geography teachers)
Bridge Builders

There isn’t a precise consensus on which birth years mark the entrance of the Millennials, but you know who they are. They include the newest employees in the office and they can often be found giving technology tutorials to Baby Boomers.

In recent years there has been an increase in talk about generations mixing in the workplace. Many offices are a combination of Baby Boomers, Gen-Xers and Millennials (or Gen Y) trying to figure out how to work alongside each other in productive, efficient and enjoyable ways. What have you learned about the Millennials when trying to figure out how to manage your office? What can those lessons teach you about how to communicate with members in your association of that same age?

In our latest issue of White Space we covered tips for conferencing marketing to Millennials. Our tips are based on what we know about these young whippersnappers.

Marketing 101: Get to Know Your Target Audience

• They have advertisers bending over backwards trying to figure out how to communicate to this group. They don’t respond to traditional marketing efforts like previous generations.
• Millennials have grown up with technology. Cell phones and the Internet have affected the way they communicate, but also, how Millennials use technology has affected the development of many products and services.
• They are team-oriented. They enjoy acting as resources and mentors for each other.
• They have perfected the art of multi-tasking. On average they consume up to 20 hours of media a day, but accomplish it within only seven hours of actual clock time by using multiple media platforms at the same time. It’s not uncommon for them to be watching TV while uploading music to their iPod, texting friends, instant messaging friends, and checking in on their social networks all at the same time.
• They expect recognition. They grew up receiving awards and trophies not only for winning, but simply for participating.
• They believe they can make the world a better place. They will give time and money to causes, and in some ways are more charitable than other generations.
• How an organization cares for the environment and gives back to the community is equally – if not more important than the quality and price of whatever product or service they are offering.
• They are new to the professional workplace and need mentoring. Besides enjoying the personal attention of mentoring, they respect positions and titles and want a relationship with their boss and other authority figures.
• They have grown up playing video games. But we aren’t simply talking about Mario Brothers. As teenagers Millennials started playing Massive Multiplayer Online Role Playing Games (MMORPG), which allowed them to form online teams with players all around the world and collaborate to complete complicated tasks. This reinforces the idea that Millennials are team-oriented, but it also shows that they have developed the necessary skills for complex, fast-paced team problem solving.

Check out our latest edition of White Space to learn how to take this information about Millennials and use it to better your communication with them.

There were countless great discoveries and advancements in 2008, but one that peaks our interest is about changes seen in usage of social media. Social media sites experienced exponential growth in 2008. In addition to seeing a continual growth in usage, many social media sites are also having a shift in their user demographics.

Let’s take a quick look at some stats from 2008 for the increasingly-popular Facebook. We’re choosing to examine Facebook because it is one of the largest social networking sites with over 200 million users around the world; therefore, we feel confident that whatever assumptions we make from Facebook’s stats, will be true other social media sites.

• By mid-2008 the fastest growing age demographic was 35-54 year olds
• The 24-35 age population doubles every 6 months
• Over 66% of all Facebook users are over the age of 21

What can we take away from these numbers?

First, social media is obviously not just something for teenagers. Second, more young professionals and Gen-Xers found their way in the jungle of social media. They figured out the tools, downloaded apps, learned new lingo and joined the online conversation…or in many cases, started new conversations online. These are people who are full of energy and want to get involved in worthy organizations, say, like your association or nonprofit!

Identify networks of users and online conversations that make sense for your organization. Ask yourself what is it about these social media/networking sites that are attracting millions and millions of people? Take it a step further and brainstorm how you can join the party in effective and strategic ways to help engage younger members.

We’ve come up with a few tips to help you engage younger members of your association through the wonderful world of social media.

Social Networking

If you hang out with a group of young adults between the ages of 21- 34, you’ll notice an interesting trend. They are more likely to say, “I’ll Facebook you”, instead of asking for a phone number or email address. Social networking sites, like Facebook, give users the ability to communicate with others, share pictures, videos, blog posts, articles of interest and more. Users can also create events and invite others. A major benefit is that it allows users to keep lots of information in one place, combined with a simple way to communicate with others. Create a Facebook page for your association, and use it to inform younger members about upcoming events, share your newsletters and any other organization news, add videos and pictures and show a little bit of personality and passion – two of the most attractive qualities young professionals enjoy in any group they associate with.

Through trial and error, young professionals are setting the etiquette for balancing their personal life and professional life using social media tools. LinkedIn is considered the professional version of Facebook. It allows users to interact with each other and share information, but it has the reputation of being more serious about networking and being a place for people to build community around their career.

Multimedia

There are several sites that allow you to share multimedia with others. Nearly everyone has at least heard of YouTube and Flickr, which allow you to post and share videos and pictures. Creating an account for your organization with each of these sites is free, and allows you the opportunity to allow younger members to watch videos from previous events – which may help them RSVP to your annual conference; or, allow them to see all the great photos from the last event they attended.

Blog

Whether it is a new product, a restaurant, an event or your organization – young professionals are going to Google it before giving it a try. In addition to wanting more facts about their new item of interest they also what to get a “feel” for it before they make a decision. We recently read a statistic that said nearly 40% of consumers place more trust, and have a more positive view of brands that have a blog. There are several guides with tips on how to start a blog, if you don’t already have one. Besides posting news information about your organization, make it social as well by sharing pictures, videos and information your younger members may find interesting. Not all blog posts have to be serious and directly related to your organization’s mission – they can be fun, with the sole purpose of trying to engage readers.

At first glance it might seem like some of these suggestions don’t directly relate to your organization’s mission, and might even seem like a waste of time. But, this is how your younger members are using social media to interact with everyone (and every organization/business) that is important to them. Understanding how your younger members consume, manipulate, produce and communicate information through social media will bring you much closer to understanding them, and how to get them more involved in your organization.

For more tips on using social media, check out these blog posts:
Social Media Goes Corporate
Fitting Social Media into Your Schedule
Managing Your Professional Relationships
Using Twitter at Your Annual Conference
Twitter to the Rescue

One of the things we love about working at RCG is that we get the opportunity to meet and connect with amazing nonprofits that are making a positive difference in the lives of others. Recently we had the pleasure of “meeting” another influential nonprofit over Twitter.

Cradles to Crayons (@C2CPhilly) provides low-income and homeless children the basic essentials they need to be safe, warm, ready to learn, and valued. They also set a foundation for lasting change through the meaningful, tangible volunteer opportunities that they provide to thousands of youth and adults each year. Cradles to Crayons is not a client of ours, but we greatly respect the hard work they are doing to enrich the lives of deserving children. What a great way to impact a community! Connecting with them over Twitter has taught us another valuable lesson about social networking.

We do, and receive, a lot of preaching about how social networking can increase your business opportunities and resources– but a benefit that is often overlooked is the power of social networking to encourage and inspire. Connecting with Cradles to Crayons over Twitter allowed us to learn about their mission, which inspired and encouraged us in the work that we do for our clients who are also nonprofits. It’s a connection that served as a great reminder of the good in the world today, and for a few moments inspired us as we connected with the world beyond our desks.